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--- mail_settings [2020/08/23 15:54] – [Where to find the message template settings?] lucy
+++ mail_settings [2020/08/23 16:13] – [Message template configuration] lucy
@@ Line 5: / Line 5: @@
 ===== Where to find the message template settings? =====
-A campaign can have multiple scenarios. Each scenario - phishing or awareness- has its own **Message Template**. To configure the message template please choose the Campaign and navigate to Configuration -> under the Attack (1) or Awareness (2) Settings --> select the Scenario template which you want to configure (3) -> **Edit the Scenario Settings** -> click on **Message template/Email template**:
+A campaign can have multiple scenarios. Each scenario - phishing or awareness- has its own **Message Template**. To configure the message template please choose the Campaign and navigate to Configuration -> under the **Attack (1)** or **Awareness (2) Settings** --> select the Scenario template which you want to configure (3) -> **Edit the Scenario Settings** -> click on **Message template/Email template**:
-{{ message_where.png?600 }}
+{{::message_where.png|}}
 ===== Message template configuration =====
 The message template is split into different configuration sections:
-  * **Top Part:** In the message template top part you can choose your language (1) sender's name (2), email address (3) and subject (4) together with the actual message (content). You also have the ability to select, if the message is sent via mail or SMS (1)
+{{:exp_message_template.png|}}
+Choose your:
+  * **Message Type (1)**: Email or SMS
+  * Choose your **Language (2)**
+  * **Sender Name (3)**: The sender name equals the "from" line in the SMTP message header and it is only used for display purposes. You can just write a name in there (like "Jon Smith"). If you just want to display a different name together with an e-mail address, write the e-mail address with the display name in brackets as such: <Joe Example> joe@example.com.
+  * **Sender Email (4)** address: Note: The most common reason for emails not arriving at your Recipient's Inbox are SPAM filters. When using a known email domain like test@microsoft.com or a non-existing email domain like test@nonexistant.com, your email might get deleted by SPAM filters. Some public email providers are very restrictive and might not even forward emails to your Recipient's SPAM folder. To verify this you can use LUCY's built-in SPAM Checker.
+  * **Recipient Header (5)**: Lucy also provides an ability to send all mails via CC or BCC.
+  * **Fake CC (6)**: You can define a fake TO: address.
+  * **Subject (7)**: Create a Unique Subject Title In your e-mail header, include something unique to the recipient that's unlikely to be in a Spam message. Examples could include your company name, the name of one of your target's competitors, or the name of a person with whom the target is already familiar.
-{{ message_whatii.png?600 }}
 ** Q: Can I use any sender name?** Yes - the sender name equals the "from" line in the SMTP message header and it is only used for display purposes. You can just write a name in there (like "Jon Smith"). If you just want to display a different name together with an e-mail address, write the e-mail address with the display name in brackets as such: <Joe Example> joe@example.com. Depending on your mail client the recipient might only see the name field in the mail preview. But in most cases he will see the real "MAIL FROM" address when he opens the mail: