scheduler_is_not_working
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scheduler_is_not_working [2016/05/03 14:58] – lucy | scheduler_is_not_working [2019/07/25 12:49] (current) – external edit 127.0.0.1 | ||
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- Apply the latest patches (/ | - Apply the latest patches (/ | ||
- | - Make sure the **time** & **time zone** are both correct (/ | + | - Make sure the **time** & **time zone** are both correct (/ |
+ | - If you updated LUCY from an older version (< 2.8) the time zone settings that have been applied before the update may not be effective. As a result all mails might be sent at once even though you configured a scheduler. To fix this please re-apply the time & time zone settings again even if they appear correct. | ||
- Make sure your license has enough credits and is not outdated (/ | - Make sure your license has enough credits and is not outdated (/ | ||
- Set a scheduler for a campaign with one simple rule (a few minutes in the future), then start the campaign & wait at least one hour to exclude any problems with the accuracy of the time settings | - Set a scheduler for a campaign with one simple rule (a few minutes in the future), then start the campaign & wait at least one hour to exclude any problems with the accuracy of the time settings | ||
- | + | - Did you start the campaign after setting | |
- | + | ||
- | We published a few patches to the scheduler in the past. If you created a campaign | + | |
- | + | ||
- | If the problem still persists, please contact us and if possible open SSH access for us (/ | + |
scheduler_is_not_working.txt · Last modified: 2019/07/25 12:49 by 127.0.0.1