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--- avoid_spam_issues [2018/05/18 09:19] – lucy
+++ avoid_spam_issues [2018/05/18 18:42] – [What is the best test procedure with LUCY to identify the source of SPAM issues?] lucy
@@ Line 103: / Line 103: @@
 **Step 1 - TEST MAIL**
-Send to the desired recipient a [[test_mail|test mail]] using a sender with a 3rd party domain name that has no SPF (e.g. "test@gaga.com) or a valid domain configured on LUCY.
+Send to the desired recipient a [[test_mail|test mail]] using a sender with a 3rd party domain name **that has no SPF** (e.g. "test@gaga.com; you can test the SPF here: https://mxtoolbox.com/spf.aspx) or a valid domain (valid means, that the domain has a MX record) configured on LUCY.
 {{ tstmail.png?600 }}
-The test mail is always a text only mail with no suspicious content. If the test mail does not arrive it is possible that the email filter is blocking any mail communication from an unknown IP (if there is no known activity log about that IP in the internet). In such a case you can either try to configure an [[using_an_external_mail_server_or_web_proxy|external mail]] server.
+The test mail is always a text only mail with no suspicious content.
+If the test mail does not arrive it is possible that the email filter is blocking any mail communication from an unknown IP or an server with a neutral mail reputation (if there is no known activity log about that IP in the internet). In such a case you can try to configure an [[using_an_external_mail_server_or_web_proxy|external mail]] server. If you don't have a mail relay you can use, please set for the test the mail delivery method to (1) "HTTP Proxy" in the "settings/mail settings" menu and use one of the predefined domains (2):
+{{ mailhttpse.png?600 }}
+This will force all communication through the external mail relay from sendgrid. You can change this setting later on a campaign level (under "Base Settings/Scenario Settings/Mail Settings").
 **Step 2 - IDENTIFY THE ISSUE THAT TRIGGERS THE EMAIL FILTER**