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--- avoid_spam_issues [2018/05/18 09:19] – lucy
+++ avoid_spam_issues [2018/05/18 18:46] – [What is the best test procedure with LUCY to identify the source of SPAM issues?] lucy
@@ Line 103: / Line 103: @@
 **Step 1 - TEST MAIL**
-Send to the desired recipient a [[test_mail|test mail]] using a sender with a 3rd party domain name that has no SPF (e.g. "test@gaga.com) or a valid domain configured on LUCY.
+Send to the desired recipient a [[test_mail|test mail]] using a sender with a 3rd party domain name **that has no SPF** (e.g. "test@gaga.com; you can test the SPF here: https://mxtoolbox.com/spf.aspx) or a valid domain (valid means, that the domain has a MX record) configured on LUCY.
 {{ tstmail.png?600 }}
-The test mail is always a text only mail with no suspicious content. If the test mail does not arrive it is possible that the email filter is blocking any mail communication from an unknown IP (if there is no known activity log about that IP in the internet). In such a case you can either try to configure an [[using_an_external_mail_server_or_web_proxy|external mail]] server.
+The test mail is always a text only mail with no suspicious content.
+If the test mail does not arrive it is possible that the email filter is blocking any mail communication from an unknown IP or an server with a neutral mail reputation (if there is no known activity log about that IP in the internet). In such a case you can try to configure an [[using_an_external_mail_server_or_web_proxy|external mail]] server. If you don't have a mail relay you can use, please set for the test the mail delivery method to (1) "HTTP Proxy" in the "settings/mail settings" menu and use one of the predefined domains (2):
+{{ mailhttpse.png?600 }}
+This will force all communication through the external mail relay from sendgrid. You can change this setting later on a campaign level (under "Base Settings/Scenario Settings/Mail Settings").
 **Step 2 - IDENTIFY THE ISSUE THAT TRIGGERS THE EMAIL FILTER**
-Start altering the message & domain settings: it is very important that you slowly start altering the settings in order to identify the reason for getting filtered. One of the first changes you might want to try is playing around with different domain names (e.g. a different domain as a [[http://phishing-server.com/PS/doc/dokuwiki/doku.php?id=mail_settings&s[]=domain|sender mail]], the  using a different domain for the landing page and maybe also just use a link with an IP address only). If there is no effect in using different domain names make sure that the domain settings are correct. Keep the mail & landing page as simple as possible in the beginning and then start adding content.
+If the test email arrives, you can start altering the message & domain settings: it is very important that you change the settings step by step, in order to identify the reason for getting filtered.
+One of the first changes you might want to try is playing around with different domain names (e.g. a different domain as a [[http://phishing-server.com/PS/doc/dokuwiki/doku.php?id=mail_settings&s[]=domain|sender mail]], the  using a different domain for the landing page and maybe also just use a link with an IP address only). If there is no effect in using different domain names make sure that the domain settings are correct. Keep the mail & landing page as simple as possible in the beginning and then start adding content.
 **Step 3 - TEST RUN**
 After you identified and removed the issues that caused the mails to get filtered we recommend doing a test run. The test run should be done with one target email accounts to see if the email gets filtered and how the link is accessed (sometimes a SPAM filter can automatically access the link in the email before the user can. This will make it impossible for LUCY to know if the link was really clicked).
 **Step4 - REAL CAMPAIGN**
@@ Line 128: / Line 140: @@
 There are three possible message scenarios in case mails are still being filtered:
-  * a) No mails send: then you won’t see anything in the message log
+  * a) [[mail_communication_issues_-_mails_do_not_get_send_at_all|No mails send]]: then you won’t see anything in the message log
-  * b) Mails send – but with error: then you will see an error in “Errors”
+  * b) Mails send – but with error: then you will see an error in "[[resend_mails_that_previously_generated_an_error|Errors]]"
   * c) Mail send – no error: mail communication has been established and mails have been accepted for delivery
@@ Line 140: / Line 152: @@
   * 2) Investigate your [[:i_started_my_campaign_-_but_no_mails_get_send_and_i_see_no_error|settings]]
+  * 3) In some cases there is a email threshold that limits the amount of emails you are allowed to send in a certain time frame. Amazon, Google & Microsoft have such limits. When you do a test run you might not experience any difficulties, but once you start sending out mass emails, the communication might get dropped by the remote mail server.