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avoid_spam_issues [2018/05/18 18:42] – [What is the best test procedure with LUCY to identify the source of SPAM issues?] lucyavoid_spam_issues [2018/05/18 18:46] – [What is the best test procedure with LUCY to identify the source of SPAM issues?] lucy
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 **Step 2 - IDENTIFY THE ISSUE THAT TRIGGERS THE EMAIL FILTER**  **Step 2 - IDENTIFY THE ISSUE THAT TRIGGERS THE EMAIL FILTER** 
-Start altering the message & domain settings: it is very important that you slowly start altering the settings in order to identify the reason for getting filtered. One of the first changes you might want to try is playing around with different domain names (e.g. a different domain as a [[http://phishing-server.com/PS/doc/dokuwiki/doku.php?id=mail_settings&s[]=domain|sender mail]], the  using a different domain for the landing page and maybe also just use a link with an IP address only). If there is no effect in using different domain names make sure that the domain settings are correct. Keep the mail & landing page as simple as possible in the beginning and then start adding content.+If the test email arrives, you can start altering the message & domain settings: it is very important that you change the settings step by step, in order to identify the reason for getting filtered.  
 + 
 +One of the first changes you might want to try is playing around with different domain names (e.g. a different domain as a [[http://phishing-server.com/PS/doc/dokuwiki/doku.php?id=mail_settings&s[]=domain|sender mail]], the  using a different domain for the landing page and maybe also just use a link with an IP address only). If there is no effect in using different domain names make sure that the domain settings are correct. Keep the mail & landing page as simple as possible in the beginning and then start adding content. 
  
 **Step 3 - TEST RUN**  **Step 3 - TEST RUN** 
 After you identified and removed the issues that caused the mails to get filtered we recommend doing a test run. The test run should be done with one target email accounts to see if the email gets filtered and how the link is accessed (sometimes a SPAM filter can automatically access the link in the email before the user can. This will make it impossible for LUCY to know if the link was really clicked).  After you identified and removed the issues that caused the mails to get filtered we recommend doing a test run. The test run should be done with one target email accounts to see if the email gets filtered and how the link is accessed (sometimes a SPAM filter can automatically access the link in the email before the user can. This will make it impossible for LUCY to know if the link was really clicked). 
 +
  
 **Step4 - REAL CAMPAIGN**  **Step4 - REAL CAMPAIGN** 
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 There are three possible message scenarios in case mails are still being filtered: There are three possible message scenarios in case mails are still being filtered:
  
-  * a) No mails send: then you won’t see anything in the message log +  * a) [[mail_communication_issues_-_mails_do_not_get_send_at_all|No mails send]]: then you won’t see anything in the message log 
-  * b) Mails send – but with error: then you will see an error in Errors” +  * b) Mails send – but with error: then you will see an error in "[[resend_mails_that_previously_generated_an_error|Errors]]"
   * c) Mail send – no error: mail communication has been established and mails have been accepted for delivery    * c) Mail send – no error: mail communication has been established and mails have been accepted for delivery 
  
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   * 2) Investigate your [[:i_started_my_campaign_-_but_no_mails_get_send_and_i_see_no_error|settings]]   * 2) Investigate your [[:i_started_my_campaign_-_but_no_mails_get_send_and_i_see_no_error|settings]]
 +  * 3) In some cases there is a email threshold that limits the amount of emails you are allowed to send in a certain time frame. Amazon, Google & Microsoft have such limits. When you do a test run you might not experience any difficulties, but once you start sending out mass emails, the communication might get dropped by the remote mail server.
  
  
avoid_spam_issues.txt · Last modified: 2021/12/14 07:04 by lucysecurity