avoid_spam_issues
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avoid_spam_issues [2018/05/18 18:42] – [What is the best test procedure with LUCY to identify the source of SPAM issues?] lucy | avoid_spam_issues [2018/05/18 18:46] – [What is the best test procedure with LUCY to identify the source of SPAM issues?] lucy | ||
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**Step 2 - IDENTIFY THE ISSUE THAT TRIGGERS THE EMAIL FILTER** | **Step 2 - IDENTIFY THE ISSUE THAT TRIGGERS THE EMAIL FILTER** | ||
- | Start altering the message & domain settings: it is very important that you slowly start altering | + | If the test email arrives, you can start altering the message & domain settings: it is very important that you change |
+ | |||
+ | One of the first changes you might want to try is playing around with different domain names (e.g. a different domain as a [[http:// | ||
**Step 3 - TEST RUN** | **Step 3 - TEST RUN** | ||
After you identified and removed the issues that caused the mails to get filtered we recommend doing a test run. The test run should be done with one target email accounts to see if the email gets filtered and how the link is accessed (sometimes a SPAM filter can automatically access the link in the email before the user can. This will make it impossible for LUCY to know if the link was really clicked). | After you identified and removed the issues that caused the mails to get filtered we recommend doing a test run. The test run should be done with one target email accounts to see if the email gets filtered and how the link is accessed (sometimes a SPAM filter can automatically access the link in the email before the user can. This will make it impossible for LUCY to know if the link was really clicked). | ||
+ | |||
**Step4 - REAL CAMPAIGN** | **Step4 - REAL CAMPAIGN** | ||
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There are three possible message scenarios in case mails are still being filtered: | There are three possible message scenarios in case mails are still being filtered: | ||
- | * a) No mails send: then you won’t see anything in the message log | + | * a) [[mail_communication_issues_-_mails_do_not_get_send_at_all|No mails send]]: then you won’t see anything in the message log |
- | * b) Mails send – but with error: then you will see an error in “Errors” | + | * b) Mails send – but with error: then you will see an error in " |
* c) Mail send – no error: mail communication has been established and mails have been accepted for delivery | * c) Mail send – no error: mail communication has been established and mails have been accepted for delivery | ||
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* 2) Investigate your [[: | * 2) Investigate your [[: | ||
+ | * 3) In some cases there is a email threshold that limits the amount of emails you are allowed to send in a certain time frame. Amazon, Google & Microsoft have such limits. When you do a test run you might not experience any difficulties, | ||
avoid_spam_issues.txt · Last modified: 2021/12/14 07:04 by lucysecurity