avoid_spam_issues
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avoid_spam_issues [2018/05/18 18:46] – [What is the best test procedure with LUCY to identify the source of SPAM issues?] lucy | avoid_spam_issues [2020/04/03 13:21] – ["Deceptive site ahead". What can I do?] lucy | ||
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In case you rent a VPS through LUCY Security, we kindly ask you first to contact the the blacklist site and request a de-listing. If you cannot get delisted in a reasonable time, please get in contact with us and we can request an IP address change. | In case you rent a VPS through LUCY Security, we kindly ask you first to contact the the blacklist site and request a de-listing. If you cannot get delisted in a reasonable time, please get in contact with us and we can request an IP address change. | ||
+ | |||
+ | ===== " | ||
+ | {{ : | ||
+ | |||
+ | If you are seeing a message like this, it means that the domain name was blacklisted by Google. | ||
+ | Unfortunately, | ||
+ | |||
+ | The fastest and easiest option is to abandon the current domain name and register a new one. | ||
+ | In case if LUCY administration domain got blacklisted, | ||
+ | - Open Chrome | ||
+ | - Go to Settings > Privacy. | ||
+ | - Toggle off Chrome' | ||
+ | |||
+ | After the actions above, the Deceptive Site message won't appear in your browser and the LUCY administration panel is available again. | ||
+ | |||
+ | You can check if your domain got blacklisted by Google via the link below: | ||
+ | https:// | ||
===== Whitelisting in different products ===== | ===== Whitelisting in different products ===== | ||
**GSuite/ | **GSuite/ | ||
- | * This is the recommend setting if you do not have a cloud-based spam filter in front of GSuite. | + | |
- | * Login to https:// | + | Please review [[gsuite_whitelisting|this]] article. |
- | * Select GSuite. | + | |
- | * Select Gmail. | + | |
- | * Select Advanced Settings. | + | |
- | * In the Organizations section, highlight your Domain (Not an OU). Note: GSuite does not allow whitelisting by IP Address for individual OUs, only the entire domain. | + | |
- | * In the Email whitelist section, enter the LUCY IP address | + | |
- | * Scroll to the bottom and click Save. The setting may take up to an hour to propagate to all users. | + | |
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* Click Save | * Click Save | ||
* If emails with certain attachements get blocked, setup a safe attachement policy: https:// | * If emails with certain attachements get blocked, setup a safe attachement policy: https:// | ||
+ | |||
+ | **O365 Advanced Threat Protection** | ||
+ | * Go to https:// | ||
+ | * In the left navigation, under Threat management > Policy > Safe Links. | ||
+ | * In the Policies that apply to specific recipients section, choose New (the New button resembles a plus sign ( +)) to create a new policy. (Alternatively, | ||
+ | * Choose New to add a Safe Links policy for specific email recipients | ||
+ | * Specify a name and description for your policy. | ||
+ | * In the Do not rewrite the following URLs section, select the Enter a valid URL box, and then type a URL, and then choose the plus sign (+). | ||
+ | * In the Applied To section, choose The recipient is a member of, and then choose the group(s) you want to include in your policy. Choose Add, and then choose OK. | ||
+ | * When you are finished adding URLs, in the lower right corner of the screen, choose Save. | ||
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* Click Save. | * Click Save. | ||
+ | |||
+ | **MessageLabs or Symantec** | ||
+ | |||
+ | To add a global Approved Sender: | ||
+ | 1.Select Services > Email Services > Anti-Spam. | ||
+ | 2.Ensure that Global Settings is selected in the domains drop-down list. | ||
+ | 3.Click the Approved Senders tab. | ||
+ | 4.Click the Add Entry option. | ||
+ | 5.The Domain/ | ||
+ | 6.In the Domain/ | ||
+ | 7.In the Description field, enter brief details about the new entry. | ||
+ | 8.To add the entry to the list, click Update. | ||
+ | |||
+ | This new policy will allow any inbound mail flow originating from LUCY's IPs to reach your users. |
avoid_spam_issues.txt · Last modified: 2021/12/14 07:04 by lucysecurity