Differences

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--- avoid_spam_issues [2018/05/18 18:46] – [What is the best test procedure with LUCY to identify the source of SPAM issues?] lucy
+++ avoid_spam_issues [2021/12/14 07:04] (current) – ["Deceptive site ahead". What can I do?] lucysecurity
@@ Line 176: / Line 176: @@
 In case you rent a VPS through LUCY Security, we kindly ask you first to contact the the blacklist site and request a de-listing. If you cannot get delisted in a reasonable time, please get in contact with us and we can request an IP address change.
+===== "Deceptive site ahead". What can I do? =====
+{{ :deceptive_site.png?600 |}}
+If you are seeing a message like this, it means that the domain name was blacklisted by Google.
+Here are the different methods to resolve the issue (in order of recommendation):
+**Option 1.** Perform the Google Whitelisting procedure.\\
+To whitelist the domain please review this article:\\
+[[google_whitelisting|Google Safe Browsing]]
+**Option 2.** In case Option 1 doesn’t work, it's advised to choose another template for the Phishing Scenario and try again using the same domain in the scenario settings.
+**Option 3.** This option is the extended version of Option 2, but at this point also change the domain in the scenario settings. For the domain configuration please refer to a dedicated article [[domain_configuration|Domain Configuration]].
+**Option 4.** Repeat the recommended steps from Options 2-3 and check the domain status for the existing issues in the search console:\\
+https://search.google.com/search-console/
+\\
+Then fix the issue and send the site again for a review confirming that the issues have been eliminated.
+Please refer to [[google_whitelisting|Google Safe Browsing]] at this step.
+**Option 5.** The fastest and easiest option is to abandon the current domain name and register a new one.
+The registration process is described here:
+[[domain_configuration|Domain Configuration]].
+**Option 6.** In case if LUCY administration domain got blacklisted, there's a way to still be able to access it, but this would require the deactivation of Safe Mode, which is not recommended.\\
+If access is needed urgently, follow these steps (**WARNING!** This setting is applied globally for the browser!):
+  - Open Chrome
+  - Go to Settings > Privacy.
+  - Toggle off Chrome's Safe Browsing mode.
+After the actions above, the Deceptive Site message won't appear in your browser and the LUCY administration panel is available again.
+You can check if your domain got blacklisted by Google via the link below:
+https://transparencyreport.google.com/safe-browsing/search
 ===== Whitelisting in different products =====
 **GSuite/Google Apps**
-  * This is the recommend setting if you do not have a cloud-based spam filter in front of GSuite.
-  * Login to https://admin.google.com and select Apps.
+Please review [[gsuite_whitelisting|this]] article.
-  * Select GSuite.
-  * Select Gmail.
-  * Select Advanced Settings.
-  * In the Organizations section, highlight your Domain (Not an OU). Note: GSuite does not allow whitelisting by IP Address for individual OUs, only the entire domain.
-  * In the Email whitelist section, enter the LUCY IP address
-  * Scroll to the bottom and click Save. The setting may take up to an hour to propagate to all users.
 **Office365**
-  * Log into your Office 365 portal and go to Admin/Exchange
-  * Click on Service Settings/Mai/Mail Flow
+Please review [[o365_whitelisting|this]] article.
-  * Click the (+) Create New Rule button under Mail Flow/Rules
-  * Give the rule a name
-  * Click on "more options".
-  * Add a condition --> "Apply this rule if...."
-  * Select "The sender's domain is...", then enter your domain(s)
-  * Add an action --> "Do the following..."
-  * Select "Set the spam confidence level (SCL) to...", then select "Bypass spam filtering".
-  * Click Save
-  * If emails with certain attachements get blocked, setup a safe attachement policy: https://support.office.com/en-us/article/set-up-office-365-atp-safe-attachments-policies-078eb946-819a-4e13-8673-fe0c0ad3a775
@@ Line 239: / Line 261: @@
   * The filter list you just created appears on the Filters – Filter Lists pane.
   * Click Save.
+**MessageLabs or Symantec**
+To add a global Approved Sender:
+  * Select Services > Email Services > Anti-Spam.
+  * Ensure that Global Settings is selected in the domains drop-down list.
+  * Click the Approved Senders tab.
+  * Click the Add Entry option.
+  * The Domain/Email/IP and Description fields become editable.
+  * In the Domain/Email/IP field enter the IP address of the LUCY server.
+  * In the Description field, enter brief details about the new entry.
+  * To add the entry to the list, click Update.
+This new policy will allow any inbound mail flow originating from LUCY's IPs to reach your users.
+===== Catenator scripted module =====
+Any LUCY instance can be optionally hardened with the additional scripted module Catenator.
+It allows intercepting and redirecting requests that analyze phishing activity, minimizing the chance of LUCY instance to be blocked / blacklisted.
+More info [[catenator|here]]