Differences

This shows you the differences between two versions of the page.

--- end_user_e-learning_portal [2019/04/19 15:16] – lucy
+++ end_user_e-learning_portal [2019/09/19 16:28] – [How are the awareness users created?] lucy
@@ Line 13: / Line 13: @@
 LUCY automatically creates the end user login profiles for each user, that is marked to receive an awareness training within a campaign (phishing or awareness only campaign).
+Automatically through the Autoupdate LDAP users feature > Import Enduser role users from AD group. Find more [[ldap_integration#autoupdate_ldap_recipients|here]].
+Manually through the import from LDAP (LDAP Update Preferences > Imported User default role). Find more [[ldap_integration#importing_users_via_ldap|here]].
+{{ :ldap_endusers.png?600 |}}
 ===== Where can a user login to e-learning portal? =====
@@ Line 56: / Line 61: @@
 {{:donotsend.png?600|}}
+===== How to resend\recreate login credentials when enduser has lost the initial email? =====
+The login credentials for accessing the EndUser portal are created and sent in an awareness message. There is no way to send such data again to an existing user, however there are several alternatives:
+  * The user password can be reset through the enduser portal:
+{{ ::end_user_password_recovery.png?600 |}}
+  * Change the user password in the Lucy Admin console:
+Navigate to the Settings menu > End Users > find the user you need to reset the password > click on the user email address to open enduser profile page:
+{{ ::end_user_password_reset_admin.png?nolink&600 |}}
+On the enduser profile page click "Change User Details" button:
+{{ ::end_user_password_reset_user_profile.png?nolink&600 |}}
+Click "Change Password" and type in a new password for the user, then click "Save":
+{{ ::end_user_password_reset_change.png?nolink&600 |}}
+  * Delete existing enduser account and resend awareness message. In this case Lucy automatically recreates enduser account and inserts login credentials in to the awareness message:
+{{ ::end_user_delete_account.png?nolink&600 |}}
+:!: Deleting enduser account will not impact on its statistics. This account only gives access to the enduser portal.