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how_to_activate_lucy [2016/06/27 10:49] – [Migration of LUCY keys] lucyhow_to_activate_lucy [2019/03/06 13:42] lucy
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 ==== Migration of LUCY keys ==== ==== Migration of LUCY keys ====
  
-As the license file is stored on a central server and associated with a unique workstation ID, we cannot simply migrate it to a new workstation ID.  If you would like to delete the old installation and create a new one, please email us the new workstation ID, provide your up to date usage by sending us a screenshot of the old license page or tell us the amount of recipients tested in previous campaigns. Due to privacy reasons, we do not keep track of your license usage. For previously purchased a user based license transfer, please provide your up to date usage by sending us a screenshot of the old license page or tell us the amount of recipients tested in previous campaigns.+As the license file is stored on a central server and associated with a unique workstation ID, we cannot simply migrate it to a new workstation ID.  If you would like to delete the old installation and create a new one, please email us the new workstation ID, provide your up to date usage by sending us a screenshot of the old license page or tell us the number of recipients tested in previous campaigns. Due to privacy reasons, we do not keep track of your license usage. For previously purchased a user based license transfer, please provide your up to date usage by sending us a screenshot of the old license page or tell us the number of recipients tested in previous campaigns.
  
 ==== Can I also buy LUCY without an internet connection? ==== ==== Can I also buy LUCY without an internet connection? ====
  
-In case LUCY has no connection to the internet we may issue an offline license file for you. In this case a license file will be mailed to you within 1-2 hours after the purchase (online confirmation order via mail). The offline license file then needs to be uploaded within the according field in settings/license.+In case LUCY has no connection to the internet we may issue an offline license file for you. In this casea license file will be mailed to you within 1-2 hours after the purchase (online confirmation order via mail). The offline license file then needs to be uploaded within the according to a field in settings/license
 + 
 +==== Purchase of LUCY ==== 
 + 
 +Lucy can be purchased through the web-based console under settings/license or you can place an order. More details [[how_to_purchase_lucy|here]].
  
how_to_activate_lucy.txt · Last modified: 2022/04/29 18:08 by lucy