mail_delivery_methods_in_lucy
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mail_delivery_methods_in_lucy [2019/03/01 13:18] – lucy | mail_delivery_methods_in_lucy [2022/01/18 21:23] (current) – lucy | ||
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- | ===== Introduction ===== | + | ======= Introduction |
LUCY comes with different mail delivery options: | LUCY comes with different mail delivery options: | ||
- | - Delivery via (built-in) internal mail server (Postfix) | + | - Delivery via (built-in) internal mail server (Internal |
- | - Delivery via an external mail relay (SMTP) | + | - Delivery via an external mail relay (External |
- | - Delivery via pre-paid external mail relay (HTTP) | + | - Delivery via pre-paid external mail relay (HTTP Proxy) |
- | + | ||
- | ===== Delivery via external mail relay (SMTP) within a campaign ===== | + | |
- | + | ||
- | **Please Note:** You can define the mail delivery method on a **globally** within the settings menu. If you do so, it will **overwrite all individual settings** in a campaign. The second possibility is to configure the delivery methods within a campaign: | + | |
- | + | ||
- | {{ message_campaign.png? | + | |
===== Delivery via external mail relay (SMTP) using the general settings ===== | ===== Delivery via external mail relay (SMTP) using the general settings ===== | ||
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This chapter concerns the general mail settings which can be set globally for all campaigns. If you might have different delivery methods in campaigns, please define the individual message delivery method within the campaign itself. | This chapter concerns the general mail settings which can be set globally for all campaigns. If you might have different delivery methods in campaigns, please define the individual message delivery method within the campaign itself. | ||
- | In LUCY the default delivery method for mails is using the built-in Postfix mail server. As many SPAM filters will block emails coming from a new IP-address that has no reputation, the administrator can decide to configure an external mail relay. In LUCY this is done under settings/mail settings & settings/SMTP servers: | + | In LUCY the default delivery method for mails is using the built-in Postfix mail server. As many SPAM filters will block emails coming from a new IP address that has no reputation, the administrator can decide to configure an external mail relay. In LUCY this is done under **Settings/Mail settings** & **Settings/SMTP servers**: |
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- | To use an external SMTP server you will first need to add your mail server by clicking the "add mail server" | + | To use an external SMTP server you will first need to add your mail server by clicking the **"Add mail server" |
{{ addmailserver.png? | {{ addmailserver.png? | ||
- | In the second step you need to enter the mail server details: | + | In the second step you need to enter the **mail server** details: |
- | {{ addmailserver2.png?600 }} | + | {{ addmailserver3.png?600 }} |
+ | After saving the configuration, | ||
+ | If it is OK, you will see the message //" | ||
+ | If something wrong, you will see the message //" | ||
- | In step 3 you can select now the mail server which you previously added in " | + | {{ smtp_test.png? |
+ | More information regarding the SMTP errors codes you сan find [[smtp_status_codes|here]]. | ||
+ | ===== Delivery via external mail relay (SMTP) within a campaign ===== | ||
- | {{ external_mail_relay_32i.png?600 }} | + | **Please Note:** You can define the mail delivery method on a **globally** within the settings menu. If you do so, it will **overwrite all individual settings** in a campaign. The second possibility is to configure the delivery methods within a campaign: |
+ | {{ message_campaign.png? | ||
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In LUCY you can use a pre-paid, external mail server with an excellent reputation as your default communication method. In this model, we use an API to Sendgrid (https:// | In LUCY you can use a pre-paid, external mail server with an excellent reputation as your default communication method. In this model, we use an API to Sendgrid (https:// | ||
- | - Generic settings for all campaigns: select the HTTP method within "settings/mail settings" | + | - Generic settings for all campaigns: select the HTTP method within |
+ | |||
+ | {{ : | ||
+ | |||
+ | You will then be presented the option to define the mails sender domain or mail sender name. This setting will overwrite the individual setting within a campaign and ensure that all emails in LUCY are sent using this method: | ||
{{ external_mail_relay.png? | {{ external_mail_relay.png? | ||
- | - Campaign specific delivery method: if you did not specify any generic mail delivery method in "settings/mail settings" | + | - Campaign specific delivery method: if you did not specify any generic mail delivery method in **"Settings/mail settings" |
{{ external_mail_relay_ii.png? | {{ external_mail_relay_ii.png? | ||
- | If you pick " | + | If you pick **" |
{{ external_mail_relay_iii.png? | {{ external_mail_relay_iii.png? | ||
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The list of external mail domains will continuously be expanded with each LUCY release. | The list of external mail domains will continuously be expanded with each LUCY release. | ||
- | Please note: if a recipient of such an e-mail will press reply, the reply address will be something like " | + | **Please note**: if a recipient of such an e-mail will press reply, the reply address will be something like " |
- | **Pricing: | + | **Pricing: |
**Mail Sender Domains for HTTP Proxy**: the following mail sender domains are pre-configured | **Mail Sender Domains for HTTP Proxy**: the following mail sender domains are pre-configured | ||
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* web-login.site | * web-login.site | ||
* secure-login.host | * secure-login.host | ||
+ | |||
+ | ===== Delivery via internal Postfix Server ===== | ||
+ | |||
+ | The most frequent email delivery method is using an internal Postfix Server. | ||
+ | Servername should match with the FQDN of the LUCY instance. | ||
+ | We recommend having a subdomain for mail purposes, as it is shown on the screenshot below. | ||
+ | |||
+ | {{ : | ||
===== Troubleshooting ===== | ===== Troubleshooting ===== |
mail_delivery_methods_in_lucy.1551442738.txt.gz · Last modified: 2019/07/25 12:51 (external edit)