Differences

This shows you the differences between two versions of the page.

--- remote_ssh_support [2017/07/11 16:19] – [Configuration of SSH outbound support] lucy
+++ remote_ssh_support [2019/03/06 14:29] – lucy
@@ Line 11: / Line 11: @@
 SSH access for our team is by default closed. Go to "support --> Enable SSH Access" and then click "Open Access" button to open the maintenance access to your system.
-{{ 76.jpg?600 }}
+{{ssh_access_1.png?600}}
 If you want to enable SSH access for remote support, LUCY will connect via Port 22 to our SSH hopping station. As a result an outbound SSH connection will be established. We will need your Port number and password (on our internet facing SSH server) to be able to connect to your server. LUCY uses outgoing connection Port 22, please check that it is allowed through your firewall.
@@ Line 25: / Line 25: @@
   - reset the root password from the web gui (see screenshot below)
-{{ ssh_pwd.png?600 }}
+{{ssh_access_2.png?600}}
@@ Line 43: / Line 43: @@
 The SSH Phishing Account password can be [[recover_your_root_password|displayed within the GUI]].
-**Warning: don't change anything on the system**
-Please note that any changes to the system (changing host file, modifying htaccess etc.) will most likely have an impact on the functionality of LUCY. We cannot give support to systems that have been altered.
+===== Installing your own software =====
+Warning: Do not change any system settings or install any additional software. Please note that changes to the system (change of host file, change of htaccess etc.) will most likely affect the functionality of LUCY. We cannot provide support for systems that have been modified. If you plan to install additional software, please make sure it wont create any conflicts with existing LUCY applications. You can ask our support if you are not sure (support@lucysecurity.com)