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remote_ssh_support [2018/08/30 18:53]
lucy
remote_ssh_support [2019/07/25 12:49] (current)
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 SSH access for our team is by default closed. Go to "​support --> Enable SSH Access"​ and then click "Open Access"​ button to open the maintenance access to your system. ​ SSH access for our team is by default closed. Go to "​support --> Enable SSH Access"​ and then click "Open Access"​ button to open the maintenance access to your system. ​
  
-{{ 76.jpg?600 }}+{{ssh_access_1.png?600}}
  
 If you want to enable SSH access for remote support, LUCY will connect via Port 22 to our SSH hopping station. As a result an outbound SSH connection will be established. We will need your Port number and password (on our internet facing SSH server) to be able to connect to your server. LUCY uses outgoing connection Port 22, please check that it is allowed through your firewall. ​ If you want to enable SSH access for remote support, LUCY will connect via Port 22 to our SSH hopping station. As a result an outbound SSH connection will be established. We will need your Port number and password (on our internet facing SSH server) to be able to connect to your server. LUCY uses outgoing connection Port 22, please check that it is allowed through your firewall. ​
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   - reset the root password from the web gui (see screenshot below)   - reset the root password from the web gui (see screenshot below)
  
-{{ ssh_pwd.png?600 }}+{{ssh_access_2.png?600}}
  
  
remote_ssh_support.1535648031.txt.gz ยท Last modified: 2019/07/25 12:52 (external edit)