Differences

This shows you the differences between two versions of the page.

--- requesting_support_from_lucy_security [2018/05/31 21:08] – created lucy
+++ requesting_support_from_lucy_security [2018/05/31 21:09] – [Coverage and paid vs. free support] lucy
@@ Line 13: / Line 13: @@
 This contract covers the LUCY software and eventually the infrastructure (VPS) that is provided by LUCY. All support activities related to software bugs are free of charge. All other issues will be charged. Examples of issues which are not considered as LUCY bugs:
-•	**Application or System problems caused by changing anything within the Linux operating system** on which LUCY runs.
+  * Application or System problems **caused by changing anything within the Linux operating system** on which LUCY runs.
-•	3rd Party SPAM filters blocking mails from LUCY
+  * 3rd Party **SPAM filters** blocking mails from LUCY
-•	External Mail relays that do not work as expected
+  * External Mail relays that do not work as expected
-•	Proxy Settings preventing LUCY to receive updates
+  * External Proxy Settings preventing LUCY to receive updates
-•	DNS configuration issues caused by DNS entries not made by LUCY
+  * DNS configuration issues caused by DNS entries not made by LUCY
+  * Issues based on unpatched LUCY versions
 Having said all that, LUCY aims to be helpful and accommodating at all times, and will do its absolute best to assist the client wherever possible.