Differences

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--- resend_mails_that_previously_generated_an_error [2016/09/07 19:18] – lucy
+++ resend_mails_that_previously_generated_an_error [2021/09/02 13:47] (current) – [How to resend mails, which initially failed to deliver?] lucysecurity
@@ Line 1: / Line 1: @@
+===== How to deal with mail delivery errors =====
 It might happen in a campaign that mails get rejected, blocked or not delivered. You can [[mail_communication_issues:e-mails_do_not_arrive|identify problems in mail delivery]] at two sections in LUCY:
   * mail log within the campaign
   * postfix mail log
+The mail log can be located under "support/service logs":
 {{ mail_log.png?600 }}
+The error log in a campaign can be located at the bottom of the overview page in that specific campaign:
-Those mails will generate an error message within the campaign. If you want to resend them again you can go into the error log and then click the button "resend":
+{{ errors_where.png?600 }}
-{{ resendmails.png?600 }}
+If a mail receives a [[smtp_status_codes|smtp error message]] within the campaign, you can see the details here. The errors displayed in this log are the ones LUCY receives from the remote SMTP server.
+===== How to resend mails, which initially failed to deliver? =====
+If you want to resend them again you can go into the error log and then click the button "resend":
+{{ resendmails.png?600 }}
+The resend feature would not be available in case the scheduler rules are applied to the running campaign.
+Make sure to remove the scheduler plan to be able to resend errored messages.