response_detection
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response_detection [2019/01/29 14:45] – lucy | response_detection [2019/07/29 17:16] – lucy | ||
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====== Response Detection ====== | ====== Response Detection ====== | ||
- | For accurate statistics, Lucy has the functionality to work with emails that came in response to a phishing email. Thus, you can determine which of the recipients did not actually receive the e-mail or do not include the auto-responses in the statistics. | + | For accurate statistics, Lucy has the functionality to work with emails that came in response to a phishing email. Thus, you can determine which of the recipients did not actually receive the e-mail(for example email was not delivered and Lucy received a response from the mail server) |
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+ | :!: Please note that Automated Response Detection will not work if some conditions are not met: | ||
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+ | 1. Sender' | ||
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+ | 2. You need to enable Track Responses option in the campaign Base Settings: | ||
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+ | {{: | ||
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+ | This option will enable Automated Response Detection in the **all** scenarios of this campaign. | ||
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+ | 3. If you need to enable this option for a separate scenario, open the Scenario Base Settings > Message Template page and enable Receive Sender E-Mail Replies option in the Advanced Email Settings section: | ||
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+ | {{: | ||
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+ | ====== Automated Response Detection settings ====== | ||
You could change settings of Automated Response Detection here: | You could change settings of Automated Response Detection here: | ||
- | {{ trk_resp_1.png?600 }} | + | {{ ard.png?600 }} |
There are 4 main types of track responses settings: | There are 4 main types of track responses settings: | ||
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- Patterns to find in replies to mark them as 'out of office' | - Patterns to find in replies to mark them as 'out of office' | ||
- Each mail server has its own template of bounced emails. In this field, you can specify pattern to find in replies to mark them as ' | - Each mail server has its own template of bounced emails. In this field, you can specify pattern to find in replies to mark them as ' | ||
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+ | ====== Mail Manager ====== | ||
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+ | The mail manager allows interactive communication with the recipient. First of all, this type of communication must be activated in the campaign. Please make sure the MX record for the sender email points to LUCY. See [[response_detection|response detection chapter]]. | ||
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+ | {{ rainloop2.png? | ||
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+ | You can the see email replies in the mail manager which is accessible here: | ||
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+ | {{ rainloop1.png? | ||
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+ | The multi-staged interactive communication can then continue within the mail manager: | ||
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+ | {{ rainloop3.png? | ||
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response_detection.txt · Last modified: 2021/04/14 09:45 by lucy