Differences

This shows you the differences between two versions of the page.

--- response_detection [2019/04/29 10:19] – lucy
+++ response_detection [2021/04/14 09:45] (current) – lucy
@@ Line 16: / Line 16: @@
 {{:undefined:trackresponses2.jpg?600|}}
 ====== Automated Response Detection settings ======
 You could change settings of Automated Response Detection here:
-{{ trk_resp_1.png?600 }}
+{{ ard.png?600 }}
 There are 4 main types of track responses settings:
@@ Line 32: / Line 32: @@
   -  Patterns to find in replies to mark them as 'out of office' responses. For example its can be patterns related with holidays or business trip. A repeated email will arrive in the number of days specified in "Out Of Office Delay"
   -  Each mail server has its own template of bounced emails. In this field, you can specify pattern to find in replies to mark them as 'bounced' responses or some errors from mail server.
+====== Mail Manager ======
+The mail manager allows interactive communication with the recipient. First of all, this type of communication must be activated in the campaign. Please make sure the MX record for the sender email points to LUCY. See [[response_detection|response detection chapter]].
+{{ rainloop2.png?600 }}
+You can the see email replies in the mail manager which is accessible here:
+{{ rainloop1.png?600 }}
+The multi-staged interactive communication can then continue within the mail manager:
+{{ :mmanager.png?600 |}}