Differences

This shows you the differences between two versions of the page.

--- scheduler_is_not_working [2016/07/27 16:36] – lucy
+++ scheduler_is_not_working [2018/01/02 20:04] – lucy
@@ Line 2: / Line 2: @@
   - Apply the latest patches (/admin/settings/update) and make sure you did a reboot after the updates
-  - Make sure the **time** & **time zone** are both correct (/admin/settings)
+  - Make sure the **time** & **time zone** are both correct (/admin/settings) and **reboot the server** after you applied any changes!
   - If you updated LUCY from an older version (< 2.8) the time zone settings that have been applied before the update may not be effective. As a result all mails might be sent at once even though you configured a scheduler. To fix this please re-apply the time & time zone settings again even if they appear correct.
   - Make sure your license has enough credits and is not outdated (/admin/settings/license)
   - Set a scheduler for a campaign with one simple rule (a few minutes in the future), then start the campaign & wait at least one hour to exclude any problems with the accuracy of the time settings
+  - Did you start the campaign after setting the scheduler? Please note that setting the scheduler won't initiate the mail delivery. The campaign needs to be started as well.
-We published a few patches to the scheduler in the past. If you created a campaign and experienced issues with that rule, but applied the patch after creating the campaign, the scheduler won't work. You need to create a new campaign and new scheduler rule **after the patch**.
-If the problem still persists, please contact us and if possible open SSH access for us (/admin/help/ssh).