Differences

This shows you the differences between two versions of the page.

--- scheduler_is_not_working [2016/08/31 21:15] – lucy
+++ scheduler_is_not_working [2019/07/25 12:49] (current) – external edit 127.0.0.1
@@ Line 6: / Line 6: @@
   - Make sure your license has enough credits and is not outdated (/admin/settings/license)
   - Set a scheduler for a campaign with one simple rule (a few minutes in the future), then start the campaign & wait at least one hour to exclude any problems with the accuracy of the time settings
+  - Did you start the campaign after setting the scheduler? Please note that setting the scheduler won't initiate the mail delivery. The campaign needs to be started as well.
-We published a few patches to the scheduler in the past. If you created a campaign and experienced issues with that rule, but applied the patch after creating the campaign, the scheduler won't work. You need to create a new campaign and new scheduler rule **after the patch**.
-If the problem still persists, please contact us and if possible open SSH access for us (/admin/help/ssh).