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scheduler_is_not_working [2016/07/27 16:36] lucyscheduler_is_not_working [2019/07/25 12:49] (current) – external edit 127.0.0.1
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   - Apply the latest patches (/admin/settings/update) and make sure you did a reboot after the updates   - Apply the latest patches (/admin/settings/update) and make sure you did a reboot after the updates
-  - Make sure the **time** & **time zone** are both correct (/admin/settings)+  - Make sure the **time** & **time zone** are both correct (/admin/settings) and **reboot the server** after you applied any changes!
   - If you updated LUCY from an older version (< 2.8) the time zone settings that have been applied before the update may not be effective. As a result all mails might be sent at once even though you configured a scheduler. To fix this please re-apply the time & time zone settings again even if they appear correct.   - If you updated LUCY from an older version (< 2.8) the time zone settings that have been applied before the update may not be effective. As a result all mails might be sent at once even though you configured a scheduler. To fix this please re-apply the time & time zone settings again even if they appear correct.
   - Make sure your license has enough credits and is not outdated (/admin/settings/license)   - Make sure your license has enough credits and is not outdated (/admin/settings/license)
   - Set a scheduler for a campaign with one simple rule (a few minutes in the future), then start the campaign & wait at least one hour to exclude any problems with the accuracy of the time settings   - Set a scheduler for a campaign with one simple rule (a few minutes in the future), then start the campaign & wait at least one hour to exclude any problems with the accuracy of the time settings
- +  - Did you start the campaign after setting the scheduler? Please note that setting the scheduler won'initiate the mail deliveryThe campaign needs to be started as well.
- +
-We published a few patches to the scheduler in the past. If you created a campaign and experienced issues with that rule, but applied the patch after creating the campaign, the scheduler won'workYou need to create a new campaign and new scheduler rule **after the patch**. +
- +
-If the problem still persists, please contact us and if possible open SSH access for us (/admin/help/ssh).+
scheduler_is_not_working.1469630165.txt.gz · Last modified: 2019/07/25 12:51 (external edit)