LUCY

This is an old revision of the document!

If the scheduler is not working go through the following checks:

1. Apply the latest patches (/admin/settings/update) and make sure you did a reboot after the updates
2. Make sure the time & time zone are both correct (/admin/settings)
3. Make sure your license has enough credits and is not outdated (/admin/settings/license)
4. Set a scheduler for a campaign with one simple rule (a few minutes in the future), then start the campaign & wait at least one hour to exclude any problems with the accuracy of the time settings

We published a few patches to the scheduler in the past. If you created a campaign and then afterwards applied the patch, the scheduler won't work. You need to create a new campaign and new scheduler rule after the patch.

If the problem still persists, please contact us and if possible open SSH access for us (/admin/help/ssh).