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spam_check [2019/03/28 15:48] lucyspam_check [2020/08/07 13:01] (current) – [What is the best test procedure with LUCY to identify the source of SPAM issues?] lucy
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 ===== Where is the independent SPAM checker located?  ===== ===== Where is the independent SPAM checker located?  =====
  
-If you only want to run a SPAM check without starting the campaign you can go to the navigation item "upport/spam check" and select the campaign which you want to test against SPAM.+If you only want to run a SPAM check without starting the campaign you can go to the navigation item "Support/Spam Test" and select the campaign which you want to test against SPAM.
  
  
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 In case of "c" (if there is was no obvious error) you have two possibilities:   In case of "c" (if there is was no obvious error) you have two possibilities:  
  
-  * 1) You know that the SMTP communication works and LUCY's IP is not filtered by any 3rd Party product. Therefore you experience a configuration issue in the campaign which causes the mail to get filtered (like using a spoofed sender domain which has an SPF record, using a sender domain that points to a different MX record or has no valid MX record at all or creating a campaign that gets filtered because of the SPAM score). Also make sure you even created a [[:mail_settings|message template]] in the campaign). If the test mail does not go through: make sure port 25 is opened on your router/firewall and mails do not get filtered by SPAM filters. In case the firewall configuration is not allowing LUCY to send mails, you might also configure LUCY to use an external mail server. See [[:using_an_external_mail_server_or_web_proxy]].+  * 1) You know that the SMTP communication works and LUCY's IP is not filtered by any 3rd Party product. Therefore you experience a configuration issue in the campaign which causes the mail to get filtered (like using a spoofed sender domain which has an SPF record, using a sender domain that points to a different MX record or has no valid MX record at all or creating a campaign that gets filtered because of the SPAM score). Also make sure you even created a [[:mail_settings|message template]] in the campaign). If the test mail does not go through: make sure port 25 is opened on your router/firewall and mails do not get filtered by SPAM filters. In case the firewall configuration is not allowing LUCY to send mails, you might also configure LUCY to use an external mail server. See [[mail_delivery_methods_in_lucy#configuration_of_using_a_pre-paid_external_mail_server_via_http|Configuration of using a pre-paid, external mail server (via HTTP)]].
  
 {{ mail_communication_issues:testmail.png?600 }} {{ mail_communication_issues:testmail.png?600 }}
spam_check.1553784492.txt.gz · Last modified: 2019/07/25 12:51 (external edit)