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sso_authentication [2019/05/30 08:38] lucysso_authentication [2019/05/30 08:53] – [Troubleshooting] lucy
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 ===== Troubleshooting ===== ===== Troubleshooting =====
  
-  * The time difference between AD FS and Lucy servers can cause an authentication problem. Make sure that the time zone setting is correct on the Advanced Settings page in Lucy.+**Issue**: An error occurs when importing a data about the relying party (Lucy Metadata Endpoint URL): 
 + 
 +{{ ::troubleshooting_metadata_url.png?400 |}} 
 + 
 +**Solution**: Copy the Lucy Metadata Endpoint URL and paste in to address bar of your web browser. Rename the downloaded file to "lucy-sp.xml". Use the file to import the data about relying party: 
 + 
 +{{ ::troubleshooting_metadata_url2.png?400 |}} 
 + 
 +**Issue**: A blank page is opened after successful login with a single sign-on. 
 +**Solution**: The time difference between AD FS and Lucy servers can cause an authentication problem. Make sure that the time zone setting is correct on the Advanced Settings page in Lucy.
sso_authentication.txt · Last modified: 2021/03/16 14:36 by lucy