Differences

This shows you the differences between two versions of the page.

--- sso_authentication [2019/05/30 08:38] – lucy
+++ sso_authentication [2019/05/30 08:57] – [Troubleshooting] lucy
@@ Line 162: / Line 162: @@
 ===== Troubleshooting =====
-  * The time difference between AD FS and Lucy servers can cause an authentication problem. Make sure that the time zone setting is correct on the Advanced Settings page in Lucy.
+**Issue**: An error occurs when importing a data about the relying party (Lucy Metadata Endpoint URL):
+{{ ::troubleshooting_metadata_url.png?400 |}}
+**Solution**: Copy the URL of Lucy Metadata Endpoint from the SSO Configuration page and paste into the address bar in your browser. Rename the downloaded file to "lucy-sp.xml". Use the file to import the data about relying party:
+{{ ::troubleshooting_metadata_url2.png?400 |}}
+**Issue**: A blank page is opened after successful login with a single sign-on. \\
+**Solution**: The time difference between AD FS and Lucy servers can cause an authentication problem. Make sure that the time zone setting is correct on the Advanced Settings page in Lucy.