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sso_authentication [2019/05/30 08:53]
lucy [Troubleshooting]
sso_authentication [2019/05/30 08:57] (current)
lucy [Troubleshooting]
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 {{ ::​troubleshooting_metadata_url.png?​400 |}} {{ ::​troubleshooting_metadata_url.png?​400 |}}
  
-**Solution**:​ Copy the Lucy Metadata Endpoint ​URL and paste in to address bar of your web browser. Rename the downloaded file to "​lucy-sp.xml"​. Use the file to import the data about relying party:+**Solution**:​ Copy the URL of Lucy Metadata Endpoint ​from the SSO Configuration page and paste into the address bar in your browser. Rename the downloaded file to "​lucy-sp.xml"​. Use the file to import the data about relying party:
  
 {{ ::​troubleshooting_metadata_url2.png?​400 |}} {{ ::​troubleshooting_metadata_url2.png?​400 |}}
  
-**Issue**: A blank page is opened after successful login with a single sign-on.+**Issue**: A blank page is opened after successful login with a single sign-on. ​\\ 
 **Solution**:​ The time difference between AD FS and Lucy servers can cause an authentication problem. Make sure that the time zone setting is correct on the Advanced Settings page in Lucy. **Solution**:​ The time difference between AD FS and Lucy servers can cause an authentication problem. Make sure that the time zone setting is correct on the Advanced Settings page in Lucy.
sso_authentication.txt · Last modified: 2019/05/30 08:57 by lucy