terms_and_conditions
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terms_and_conditions [2019/03/06 13:39] – lucy | terms_and_conditions [2021/06/11 18:50] – lucy | ||
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- | **LUCY Security AG - Terms and Conditions** | + | **TERMS AND CONDITIONS** |
- | **Delivery of Service/Application**\\ | + | **Payment**\\ |
- | After Payment, | + | Payment net 30 days after invoice date. Invoice is sent after delivery of software/ |
+ | |||
+ | **Price Validity**\\ | ||
+ | Prices are valid for 60 days | ||
+ | |||
+ | **Own use of the software**\\ | ||
+ | The software allows an unlimited number of recipients for testing and training during the contractual period. There are no restrictions within the software regarding the number of campaigns, domains and reports created. Access and use of the LUCY products, services, documentation and related materials are solely authorized for the internal business purposes of the organization in which you are a representative of and only for the duration of the term of your subscription period. | ||
+ | |||
+ | **Use of the software for third parties**\\ | ||
+ | The software can be used during the contract period for your own organization. This also includes companies in which the customer has a majority shareholding or legally belongs to the parent company. The use of LUCY for third parties requires an MSP (Managed Security Provider) license, which is the subject of another contract. | ||
+ | |||
+ | **Delivery of Service/Software**\\ | ||
+ | The creation of a license key requires an existing installation. The customer can download the software from our website at any time free of charge. | ||
**Software Warranty**\\ | **Software Warranty**\\ | ||
- | Lucy Security AG warrants that during the use of the Software by the buyer the Software (i) is free from any virus, malware, spyware or any other software code* that may pose a danger to the buyer and its affiliates’ IT infrastructure, | + | Lucy Security AG warrants that during the use of the Software by the buyer the Software (i) is free from any virus, malware, spyware or any other software code* that may pose a danger to the buyer and its affiliates’ IT infrastructure, |
- | **Data Protection Warranties**\\ | + | **Limitation of Liability**\\ |
- | Lucy Security AG warrants that (i) it complies with Swiss Data Protection laws, and (ii) it will not transfer | + | Except in the case of a breach of a right of intellectual property of a party, which results in compensation obligations, |
- | **Applicable law and dispute resolution**\\ | + | **License period**\\ |
- | Contracts shall be governed | + | Each software is licensed for the period specified in the particular order. Unless otherwise specified in the order, the Software License will not be automatically extended beyond the initial term of the Software License. Software support services will be provided for the period specified in each order, or, if no period for support services is specified, support services will be provided for a period of one (1) year from the date of delivery of the software to the Customer Customers provided. Once the commercial license has expired, the LUCY software is automatically available as " |
- | Any pre-printed terms and conditions | + | |
+ | **Effect | ||
+ | Upon termination of any applicable SOW or Order for any reason, all access rights and licenses granted herein | ||
+ | |||
+ | **Professional services**\\ | ||
+ | The period of performance for Professional Services begins with the date specified in the applicable order or, as otherwise agreed between the parties in writing, | ||
+ | |||
+ | **Data Protection & GDPR**\\ | ||
+ | Lucy Security AG undertakes to comply with applicable data protection rules according to a separate Data Processing Addendum (the " | ||
+ | |||
+ | {{: | ||
+ | |||
+ | To comply with local data protection law, the client | ||
+ | LUCY Security | ||
+ | |||
+ | Within ten (10) business days of the termination of this Agreement or upon Discloser’s written request, LUCY will promptly destroy or return all of Discloser’s Confidential Information in LUCY’s possession or in the possession of any representative of LUCY | ||
- | **Duties of the customer**\\ | ||
- | The customer shall specify a single point of contact for all communication. | ||
**Support**\\ | **Support**\\ | ||
- | LUCY offers its support services (s8) during business hours (Switzerland). Commercial license holders submit their support | + | All support activities related to software bugs are free of charge. The hourly price for support services |
+ | • Application or system problems caused by changing anything within the Linux operating system on which LUCY runs.\\ | ||
+ | • Third party SPAM filters blocking mails from LUCY.\\ | ||
+ | • External Mail relays that do not work as expected.\\ | ||
+ | • Proxy settings preventing LUCY to receive updates\\ | ||
+ | • DNS configuration issues caused by DNS entries not made by LUCY. | ||
- | **GDPR**\\ | ||
- | LUCY Security has committed itself to comply with the GDPR guidelines applicable in the EU. Inquiries and requests regarding the customer' | ||
+ | **Security and Monitoring on LUCY VPS/SaaS environment**\\ | ||
+ | The following information describes the process of installing and supporting a new LUCY server when it is hosted by LUCY. In case of purchasing the SaaS edition, LUCY creates a new server on the infrastructure of LUCY’s prefered provider in the country of the customer' | ||
+ | 1. All LUCY serves have configured Firewall to restrict access to the servers. The access is only allowed for the System Administrator and Support team. If required, access (root) can also be assigned exclusively to the client.\\ | ||
+ | 2. Fail2ban daemon is running for protection from brute-force attacks, it is configured to protect both SSH and Postfix.\\ | ||
+ | 3. Auditd daemon provides the detailed information about all system events, especially information on security violations that allows to take necessary actions. The event information is available in log files stored locally.\\ | ||
+ | 4. Lynis – a flexible tool that is normally executed after installation of a new server and allows to check a new system in the following ways: Security audits, Compliance testing, Penetration testing, Vulnerability detecting & System hardening.\\ | ||
+ | 5. Rkhunter – is executed weekly, it is used to scan the server for rootkits, backdoors and possible local exploits. The scanning results are available in log files stored locally.\\ | ||
+ | 6. Zabbix agent – is used for monitoring processes and hardware on the LUCY server.\\ | ||
+ | 7. Backup script – is used for encrypting LUCY backups and transferring backups to the backup server. If you do not require external backups, we can disable this feature. | ||
+ | Additionally, | ||
+ | Since updating to the new version of LUCY is only possible when all campaigns are stopped, the LUCY software updating process is done manually by the client after publishing a new LUCY version. The update can be done with a click of a button. | ||
+ | |||
+ | |||
+ | **Confidentiality Obligations**\\ | ||
+ | For purposes of this Agreement, " | ||
+ | |||
+ | |||
+ | **Applicable law and dispute resolution**\\ | ||
+ | This contract shall be governed by Swiss law. Any dispute arising out of or in connection with this contract shall be brought before the competent courts in Zurich. Place of jurisdiction shall be Zurich. Any pre-printed terms and conditions of Lucy Security AG shall be excluded in their entirety and shall not become part of this contract, unless and to the extent that the client has explicitly accepted in writing such general terms and conditions. | ||
terms_and_conditions.txt · Last modified: 2021/09/24 09:02 by lucysecurity