track_opened_mails
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track_opened_mails [2018/01/08 09:25] – lucy | track_opened_mails [2018/12/24 09:11] – add "Preliminary downloading image" section lucy | ||
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===== About tracking technologies ===== | ===== About tracking technologies ===== | ||
- | Tracking an opened email can basically only be achieved through | + | Tracking an opened email can basically only be achieved through |
* Read-receipts | * Read-receipts | ||
* Tracking Images | * Tracking Images | ||
+ | * Link tracking | ||
+ | |||
+ | LUCY uses only tracking images and link tracking, but not read-receipts. | ||
**Read-receipts: | **Read-receipts: | ||
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===== Tracking Pixels ===== | ===== Tracking Pixels ===== | ||
- | Tracking pixels (also known as beacons) let you track email opens. Once imbedded | + | Tracking pixels (also known as beacons) let you track email opens. Once embedded |
===== Restrictions with tracking pixels ===== | ===== Restrictions with tracking pixels ===== | ||
- | If the mail client has turned off automatic image loading, then the image will not be loaded from LUCY and therefore you will not be able to track if the user opened the email. Most mail clients (Outlook etc.) today have disabled automatic image loading. As a result you won't see if users opened the emails. But you still will be able to track clicked links within the email. | + | If the mail client has turned off automatic image loading, then the image will not be loaded from LUCY and therefore you will not be able to track if the user opened the email. Most mail clients (Outlook etc.) today have disabled automatic image loading. As a result, you won't see if users opened the emails. But you still will be able to track clicked links within the email. |
+ | |||
+ | ===== Preliminary downloading image by mail client ===== | ||
+ | |||
+ | The opposite effect is also possible: some mail clients/ | ||
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+ | ===== Link Tracking ===== | ||
+ | |||
+ | Each link in LUCY contains a unique identifier which enables the application to see, who clicked the link. This technology is used to also determine automatically, | ||
===== Configuration ===== | ===== Configuration ===== | ||
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track_opened_mails.txt · Last modified: 2019/07/25 12:49 by 127.0.0.1