User Tools

Site Tools


track_opened_mails

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revisionPrevious revision
Next revision
Previous revision
Next revisionBoth sides next revision
track_opened_mails [2018/01/08 09:25] lucytrack_opened_mails [2018/12/24 09:11] – add "Preliminary downloading image" section lucy
Line 1: Line 1:
 ===== About tracking technologies ===== ===== About tracking technologies =====
  
-Tracking an opened email can basically only be achieved through technologies:+Tracking an opened email can basically only be achieved through different technologies:
  
   * Read-receipts   * Read-receipts
   * Tracking Images   * Tracking Images
 +  * Link tracking 
 +
 +LUCY uses only tracking images and link tracking, but not read-receipts.
  
 **Read-receipts:** Some email applications, such as Microsoft Office Outlook and Mozilla Thunderbird, employ a read-receipt tracking mechanism. This technology is not supported by any web based mail client or any mobile device. However, requesting a receipt does also not guarantee that you will get one, for several reasons:  **Read-receipts:** Some email applications, such as Microsoft Office Outlook and Mozilla Thunderbird, employ a read-receipt tracking mechanism. This technology is not supported by any web based mail client or any mobile device. However, requesting a receipt does also not guarantee that you will get one, for several reasons: 
Line 16: Line 19:
 ===== Tracking Pixels ===== ===== Tracking Pixels =====
  
-Tracking pixels (also known as beacons) let you track email opens. Once imbedded in an email, a tracking pixel connects to a 1x1 pixel GIF file stored on LUCY. When the tracking pixel is viewed, it pulls the GIF file from the web server, creating a logged event that lets you know if the user opened the message. +Tracking pixels (also known as beacons) let you track email opens. Once embedded in an email, a tracking pixel connects to a 1x1 pixel GIF file stored on LUCY. When the tracking pixel is viewed, it pulls the GIF file from the web server, creating a logged event that lets you know if the user opened the message. 
  
 ===== Restrictions with tracking pixels ===== ===== Restrictions with tracking pixels =====
  
-If the mail client has turned off automatic image loading, then the image will not be loaded from LUCY and therefore you will not be able to track if the user opened the email. Most mail clients (Outlook etc.) today have disabled automatic image loading. As a result you won't see if users opened the emails. But you still will be able to track clicked links within the email.+If the mail client has turned off automatic image loading, then the image will not be loaded from LUCY and therefore you will not be able to track if the user opened the email. Most mail clients (Outlook etc.) today have disabled automatic image loading. As a resultyou won't see if users opened the emails. But you still will be able to track clicked links within the email
 + 
 +===== Preliminary downloading image by mail client ===== 
 + 
 +The opposite effect is also possible: some mail clients/programs for the caching or security purpose may preliminarily download the external content of the message, and this action will be defined by Lucy as “opened message”, although, in fact, the recipient did not open it yet. 
 + 
 +===== Link Tracking ===== 
 + 
 +Each link in LUCY contains a unique identifier which enables the application to see, who clicked the link. This technology is used to also determine automatically, who has opened the email. The opened email statistics are therefore always a combination of tracking images combined with link tracking. Link tracking is enabled by default and does not need to be configured manually.
  
 ===== Configuration ===== ===== Configuration =====
Line 29: Line 40:
  
    
- 
  
track_opened_mails.txt · Last modified: 2019/07/25 12:49 by 127.0.0.1