Differences

This shows you the differences between two versions of the page.

--- track_opened_mails [2018/01/08 09:31] – lucy
+++ track_opened_mails [2019/06/10 13:48] – lucy
@@ Line 19: / Line 19: @@
 ===== Tracking Pixels =====
-Tracking pixels (also known as beacons) let you track email opens. Once imbedded in an email, a tracking pixel connects to a 1x1 pixel GIF file stored on LUCY. When the tracking pixel is viewed, it pulls the GIF file from the web server, creating a logged event that lets you know if the user opened the message.
+Tracking pixels (also known as beacons) let you track email opens. Once embedded in an email, a tracking pixel connects to a 1x1 pixel GIF file stored on LUCY. When the tracking pixel is viewed, it pulls the GIF file from the web server, creating a logged event that lets you know if the user opened the message.
 ===== Restrictions with tracking pixels =====
-If the mail client has turned off automatic image loading, then the image will not be loaded from LUCY and therefore you will not be able to track if the user opened the email. Most mail clients (Outlook etc.) today have disabled automatic image loading. As a result you won't see if users opened the emails. But you still will be able to track clicked links within the email.
+If the mail client has turned off automatic image loading, then the image will not be loaded from LUCY and therefore you will not be able to track if the user opened the email. Most mail clients (Outlook etc.) today have disabled automatic image loading. As a result, you won't see if users opened the emails. But you still will be able to track clicked links within the email.
+===== Preliminary downloading image by mail client =====
+The opposite effect is also possible: some mail clients/programs for the caching or security purpose may preliminarily download the external content of the message, and this action will be defined by Lucy as “opened message”, although, in fact, the recipient did not open it yet.
 ===== Link Tracking =====
@@ Line 33: / Line 37: @@
 Email tracking can be enabled in the scenario settings within the campaign:
-{{ track_mails.png?600 }}
+{{:track_opened.png?600|}}