Differences

This shows you the differences between two versions of the page.

--- updating_lucy [2015/11/27 02:43] – lucy
+++ updating_lucy [2016/06/07 09:03] – lucy
@@ Line 1: / Line 1: @@
+==== Where to Find the Update? ====
+The Update feature can be found under "Settings/Update".
+{{:update.png?200|}}
+==== How do I know about updates? ====
+LUCY will inform you on the dashboard if new updates are available:
+{{:updatestatus.png?200|}}
+==== How to Perform an Update? ====
+LUCY can be updated in two ways:
+  * **Manual update**: This feature may be helpful for clients that run LUCY without access to the internet. The updated file can be provided by us on request.
+  * **Automatic Update**: By clicking the Update symbol, you can initiate the update process.
+{{:update1.png?200|}}
 ==== Where can you start the update process? ====
@@ Line 35: / Line 59: @@
 {{:5354.png?200|}}
 ==== What update types are available for the community edition? ====
@@ Line 40: / Line 66: @@
   * **Security Updates/Patch**: Those updates are available for all users including Community Edition users.
   * **Product Updates**: Product updates are only available for Commercial Licenses.
+==== Troubleshooting ====
+  * I pushed the "Update" button but the page keeps saying "Updating" without changing: Sometime the page does not refresh after an update automatically. In this case, if you see an update still in progress after 10 minutes, please refresh the page manually.
+  * I know there is a new hotfix (like 2.5.3) but I don't see any new updates: It can take up to 5 minutes after an update to get the new update list from the centralized update server. Please come back in a few minutes and refresh the Update site to see if there are any further updates available.
+  * I press the update but nothing happens: please refresh the site. If the update has not been applied: try again