LUCY

LUCY allows you to create any given eLearning content on the server itself. You can either create a new awareness page (and upload your own content) or edit the existing pages. This link contains more info on how to edit the existing interactive eLearning pages in LUCY.

Background Info: Interactive Quiz Pages allow you to centrally track and analyze the user input (time to fill out a quiz & answers selected) on your LUCY instance.

Where is the tracking data visible? The tracking info is visible in different parts of the application: You can track the awareness clicks via:

◾ Reports (Raw CSV Report or PDF/HTML Export) ◾ Statistics/Recipients ◾ Statistics/Awareness Website

How to configure the quiz?

Step 1 - Enable the Quiz Feature: First of all, in order to enable quiz answers tracking, you should set a “Quiz” checkbox for the awareness template you are working on. There are two places where you can enable it:

a) If you are working on an awareness template in the awareness template section then click here (see pic)

b) If you are working on an awareness website within a campaign then click here (see pic)

Lucy then will automatically inject a JavaScript called /js/quiz.js to your template, making quiz-­‐related functions available

Step 2 - Enable the Quiz Variables:

All functions are non-­‐blocking and you may safely call them from any part of the code. Functions you may use are:

a) lucyQuizStart(): starts a quiz for the current user and tracks the time of when the quiz has been started (Parameters: None)

b) lucyQuizAnswer(question, correct): sends answer report to the server with the parameters:

• question -question id (integer)
• correct –correctness of the answer (boolean)

In HTML code this might look as the following screenshot:

When using an awareness training video in LUCY one can consider useful to track down the number of users that have played the video after receiving the awareness training email or after redirect to the awareness website. Some statistics regarding the average time of the video being played by recipients might also be useful in terms of awareness campaign effectivity assessment and personnel training productivity.

LUCY allows you to verify if a training video was played. The video-tracking statistics are not personified and are displayed as a general chart in the report (PDF \ DOCX \ HTML) and on the statistics page. Once a recipient finished watching the video he should be marked as "Trained".

To find more information regarding this feature, please, consult this chapter.

Starting with version Lucy 4.6, there is a new option called “Use extended method of tracking the end of the quiz”, which is designed to track when the user finishes the quiz. The option is available on the Awareness Template editing page:

Default state: disabled.

In order for this method to work, you will need to add a call to an additional function "lucyQuizEnd()" without any parameters. This function should be launched after the user answers the last question in your quiz.

Attention! Enabling this option without calling the "lucyQuizEnd()" function will cause recipients to not be marked as "trained". By default, Lucy marks each recipient as "Trained" after receiving the very first answer to the quiz. With the option "Use extended method of tracking the end of the quiz" and calling the function lucyQuizEnd(), the Trained sign can be set at the moment when it is necessary.

Using the awareness template "Internet Security Exam" as an example, add the function lucyQuizEnd() to the source code for processing quiz answers. The quiz has 9 questions. The goal is to find victims who give 5 correct answers to the quiz. Enable the option "Use extended method of tracking the end of the quiz" within the Website section of the Awareness Settings in the campaign.

Add a new variable "correctAnswerCount" to keep the amount of correct answered questions:

var correctAnswersCount = 0;

Find the place in the code where function lucyQuizAnswer is called and insert a call of the function lucyQuizEnd after it with the condition as shown below.

correctAnswersCount++;
if (correctAnswersCount >= 5) {
    lucyQuizEnd();
}

Save the template and run the campaign. After 5 quiz questions are answered correctly, the recipient will be marked as "Trained".

Attention. Using the function lucyQuizEnd() together with the option "Ignore repeated answers in awareness" should be avoided, since this function ignores the restrictions set by that option.

Issue. Lucy marks the recipients as 'Trained', while no quiz answers were given.
Solution: Enable the option "Quiz" within the Website section of the Awareness Settings in campaign.

Issue. Lucy does not mark the recipients as 'Trained' despite received positive Quiz answers.
Solution: Disable the option "Extended method of tracking the end of the quiz" within the Website section of the Awareness settings in campaign or change your awareness template as described above in this article.