# Contact Us

## Help Center

{% hint style="info" %}
Navigate to **Support > Help Center**
{% endhint %}

Here you can view your existing tickets and open new ones.

<figure><img src="https://3536856424-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVYPsDfg76rUuy4DWfSsJ%2Fuploads%2F0C7eSsTpRHsrPULSUCOp%2Fimage.png?alt=media&#x26;token=13dbf38a-1376-4a28-8610-3dcb3cd95538" alt=""><figcaption></figcaption></figure>

### My Tickets

This is a list of your past and present Support tickets. This list is just for viewing all your tickets, to view and send messages to/from Support you should use the [Customer Service Portal](https://lucy-security.atlassian.net/servicedesk/customer/portals).

### Open a Ticket

This option takes you to the Techincal Support section of the Customer Service Portal. Here you can fill out a ticket and send it to our Support team.

<figure><img src="https://3536856424-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVYPsDfg76rUuy4DWfSsJ%2Fuploads%2FkGUWJ1JbROnrtUBLnHyC%2Fimage.png?alt=media&#x26;token=781cf65d-5e61-483f-937c-8a230fe0607a" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Select **Contact Technical Support** to open the form.
{% endhint %}

<figure><img src="https://3536856424-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVYPsDfg76rUuy4DWfSsJ%2Fuploads%2FjNQIa38mwbgZasB6BYb6%2Fimage.png?alt=media&#x26;token=bdd64c32-9235-40e2-9c18-26ec4bda5008" alt=""><figcaption></figcaption></figure>

### Ticket Details

#### Summary

A brief description of the issue.

#### Description

A more detailed description of the issue. Here you should include context like what steps you took to produce the issue, screenshots or screen recordings of the issue occuring, and any other relevant information.

#### Workstation ID

We need this information in order to identify your Lucy server and other information about your account. You can find your workstation ID [here](https://wiki.lucysecurity.com/application-reference/account-settings/license#workstation-id).

> [**Click here to submit a ticket**](https://lucy-security.atlassian.net/servicedesk/customer/portal/133)

### Contact Via Email

This is a `mailto:` link for our Technical Support email.

You can contact us this way, but it is better to use the service portal option.

***

## Non-Techincal Support Queries

{% hint style="info" %}
For the following matters, please reach out directly to your **Account Manager**
{% endhint %}

* Billing and payment issues.
* Contract inquiries
* Renewal discussions
* Demonstration of the Lucy application (pre-sales).
* Onboarding of the Lucy platform (post-sales).
* Marketing collaboration or advertising opportunities.
* Legal issues or compliance questions.
* Feedback or suggestions unrelated to technical aspects.

***

{% content-ref url="legal/service-level-agreement" %}
[service-level-agreement](https://wiki.lucysecurity.com/legal/service-level-agreement)
{% endcontent-ref %}