Based on the amount of successful attack simulations for an individual user, you can assign a specific e-learning template in LUCY. If a user didn't fall for a phishing simulation yet, you might want to assign a different e-learning content than for a user who continuously submitted sensitive data in previous phishing simulations.
Lets assume you configured for your users three attack templates in a campaign and 3 awareness templates. You would send out all three attack templates to all users. So each user would get 3 phishing simulations. The levels you defined are:
If a user now falls for the first phishing simulation and had no previous record of getting successfully phished, he would get the the awareness course “Avoid & Recognize Phishing Attacks (V 2.2)”. If he falls again for the second simulation, he would receive the e-learning course “General Security Awareness Course (V 2.3)”. If the same user also clicks on the third attack scenario, he will get the “Mixed Awareness - Long | with Language” course.