Logs

Campaign logging in Lucy provides detailed records of various activities within your campaigns. There are three main types of logs: Supervisor Log, Message Log, and Error Log.

Supervisor Log

The approval workflow is based on the 4-eyes principle for creating a new campaign. A campaign administrator creates a phishing or e-learning campaign but can only start it after a different user (the supervisor) reviews and approves it. If the supervisor rejects the campaign, a ticket with an expiry date will be created for the administrator.

Campaign Launch Process

When the campaign admin logs in under their "user" role and starts the campaign, it will be put on hold until the supervisor approves the launch. A new entry will be created in the "Supervision Log". The campaign dashboard will show a small turning wheel indicating that the campaign is waiting for approval.

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Message Log

The Message Log is a record of all messages that have been successfully transmitted by the campaign. The log contains the timestamp, recipient info, and message type of the email.

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Error Log

The Error Log records any issues or errors that occur during the campaign execution. This log is crucial for troubleshooting and resolving any problems that may arise.