Reminders

LUCY allows administrators to configure reminders within a campaign to ensure recipients engage with the content. This feature is particularly useful for reminding users who have not interacted with the campaign as expected.

Starting in Lucy version 5.1, campaign reminder settings are included in campaign templates.

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Configuration

Reminder emails can be sent once or repetetively. You can configure a custom reminder message (ideal for attacks) or simply resend the original email (ideal for awareness).

Single Message

Select this option to send one reminder email N days after the original email.

Repetetive Message

Select this option to send a reminder email every N days after the original email.

Use Scenario or Awareness Email

Select this option to resend the original template email, rather than a custom reminder message.

If you are using a custom reminder email, select Edit Template to customize it.

Awareness Reminders

Navitgate to Awareness Education > Reminders

In order to use the Send Immediately button you must save the reminder settings first.

Remind Users Who Did Not Start a Training

Enable this option to send a reminder to users who did not start the training after receiving the awareness email. Lucy will send a reminder to anyone who did not click the training link.

Remind Users Who Did Not Finish a Training

Enable this option to send a reminder to users who started but did not finish the training. Lucy will send a reminder to anyone who is not trained in the statistics.

Attack Simulation Reminders

Navigate to Attack Simulation > Reminders

In order to use the Send Immediately button you must save the reminder settings first.

Remind Users Who Did Not Click a Phishing Scenario Link

Enable this option to send a reminder to users who did not click on the link in the phishing email.

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Reminder Template Customization

To customize a reminder email, select Edit Template for the desired reminder type:

Select your language and configure the reminder email for the chosen language.

Reminder templates are not automatically translated; each adaptation needs to be copied and translated into the relevant language.

Click Save to commit your reminder template.

Reminder Email Variables

You may use the following variables in the template:

• %link% — Unique page URL for the recipient.

• %link-awareness% — Link to the awareness website. You should configure and enable the awareness website in campaign settings for this feature to work.

• %name% — Recipient full name.

• %firstname% — Recipient first name.

• %lastname% — Recipient last name.

• %email% — Recipient email address.

• %division%, %location%, %staff-type%, %comment% — Recipient-related information.

• %gender("MALE ADDRESSING", "FEMALE ADDRESSING", "NO GENDER")% — Recipient gender.

• %subject% — Subject of the phishing email.

• %sender% — Sender name of the phishing email.

• %sender-email% — Email address of the phishing email.

• %time(FORMAT, OFFSET, ZONE)% — Time-based variables.

  • FORMAT: Date/time format.

  • OFFSET: Date/time offset in minutes, can be negative (e.g., "-60" means 60 minutes prior to email submission time, "20160" means 20160 minutes = 14 days).

  • ZONE: Time zone name (e.g., US/Central).

Examples:

• %time("l, H:i", "0", "Europe/Zurich")% — Outputs "Monday, 09:20" (exact time of email submission in Europe/Zurich zone).

• %time("Y/m/d H:i:s", "60")% — Outputs "2016/12/12 10:20:30" (1 hour ahead of email submission time).

Please note that these variables are not available in CSS and JavaScript files.