Reminders

Introduction

LUCY allows administrators to configure reminders within a campaign to ensure recipients engage with the content. This feature is particularly useful for reminding users who have not interacted with the campaign as expected.

Starting in Lucy version 5.1, campaign reminder settings are included in campaign templates.

Configuration

Navigate to Campaign -> Advanced Settings -> Reminders

By default, the reminder resends the same phishing or awareness email after the specified amount of time. Custom templates can be configured for each type of reminder by clicking the "Template" link.

Remind Users Who Did Not Click a Phishing Scenario Link

Enable this option to send a reminder to users who did not click on the link in the phishing email.

Single Message: Sends a one-time reminder a specified number of days after the initial message is sent.
- Example: Send a reminder 3 days after the initial attack email was sent.
Repetitive Message: Sends reminders at regular intervals until the user takes the desired action, for a specified number of times.
- Example: Send a reminder every 5 days, for up to 3 times.
Template: Customize the Attack reminder email template by clicking the "Template" button.

Remind Users Who Did Not Start a Training

Enable this option to send a reminder to users who did not start the training after receiving the awareness email.

Single Message: Sends a one-time reminder a specified number of days after the initial message is sent.
- Example: Send a reminder 5 days after the initial email.
Repetitive Message: Sends reminders at regular intervals until the user starts the training, for a specified number of times.
- Example: Send a reminder every 7 days, for up to 3 times.
Template: Customize the Awareness reminder email template by clicking the "Template" button.

Remind Users Who Did Not Finish a Training

Enable this option to send a reminder to users who started but did not finish the training.

Single Message: Sends a one-time reminder a specified number of days after the training was started.
- Example: Send a reminder 7 days after the training was started.
Repetitive Message: Sends reminders at regular intervals until the user finishes the training, for a specified number of times.
- Example: Send a reminder every 10 days, for up to 3 times.
Template: Customize the Awareness reminder email template by clicking the "Template" button.

Reminder Template Customization

Select the "template option for the desired reminder type:

The content editor will allow you to configure a custom reminder email for the desired reminder type.

Reminder templates are not automatically translated; each adaptation needs to be copied and translated into the relevant language.

Select your language and configure the reminder email for the chosen language.

Click "Save" to commit your reminder template.

Reminder Email Variables

You may use the following variables in the template:

%link% — Unique page URL for the recipient.
%link-awareness% — Link to the awareness website. You should configure and enable the awareness website in campaign settings for this feature to work.
%name% — Recipient full name.
%firstname% — Recipient first name.
%lastname% — Recipient last name.
%email% — Recipient email address.
%division%, %location%, %staff-type%, %comment% — Recipient-related information.
%gender("MALE ADDRESSING", "FEMALE ADDRESSING", "NO GENDER")% — Recipient gender.
%subject% — Subject of the phishing email.
%sender% — Sender name of the phishing email.
%sender-email% — Email address of the phishing email.
%time(FORMAT, OFFSET, ZONE)% — Time-based variables.
- FORMAT: Date/time format.
- OFFSET: Date/time offset in minutes, can be negative (e.g., "-60" means 60 minutes prior to email submission time, "20160" means 20160 minutes = 14 days).
- ZONE: Time zone name (e.g., US/Central).

Examples:

%time("l, H:i", "0", "Europe/Zurich")% — Outputs "Monday, 09:20" (exact time of email submission in Europe/Zurich zone).
%time("Y/m/d H:i:s", "60")% — Outputs "2016/12/12 10:20:30" (1 hour ahead of email submission time).

Please note that these variables are not available in CSS and JavaScript files.

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Last updated 1 year ago

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