Contact Technical Support
Last updated
Last updated
Our world-class Technical Support Team is ready and eager to assist you with any issues related to your platform.
We have two primary modes of communication:
Directly emailing our support helpdesk -> support@lucysecurity.com
Navigate to Support -> Contact Support -> Submit a Ticket
Our Technical Support ticketing system offers an automated service desk for efficiently managing and interacting with your technical inquiries.
New customers can easily access support by visiting the Lucy Security Customer Portal, where you'll be guided through the process of signing up and creating an account.
Use this portal to submit your Technical Support ticket and conveniently monitor the status until resolution.
Workstation ID: Provide this to pinpoint the exact server in question.
Issue Description: Offer a thorough explanation of the problem.
Additional Evidence: Attach any documents, images, logs, or videos that could expedite our investigation.
Navigate to Requests -> All
This portal displays all your technical requests, neatly organized into columns that detail the summary, current status, and priority as determined by our Technical Support engineers.
All Application Issues
General Platform Knowledge
Deployment and Integration Assistance
Bug Discovery
New Feature Requests
Content Customization and Translation
Content Bugs
Licensing Issues
For the following matters, please reach out directly to your Account Manager:
Billing and payment issues.
Contract inquiries.
Renewal discussions.
Demonstration meeting of Lucy.
Onboarding of the Lucy platform.
Marketing collaboration or advertising opportunities.
Legal issues or compliance questions.
Feedback or suggestions unrelated to technical aspects.
