Manage Blacklisted Domains
Domains used in phishing simulations are evaluated using the same security mechanisms and algorithms as any other domain to determine their legitimacy. Consequently, there isn't a singular reason a domain might be blacklisted. However, adhering to best practices can significantly reduce the risk of a domain being blacklisted.
Identify Vendors That Have Blacklisted Your Domain
You can use common tools like:
MXToolbox -> https://mxtoolbox.com/blacklists.aspx
Google SafeBrowsing -> https://www.google.com/webmasters/tools/security-issues
Virus Total -> https://www.virustotal.com/gui/home/url
Enter your blacklisted domain
Make a note of all blacklisted vendors
If your domain is displaying "Deceptive Site Ahead" in Chrome, see our guide on Google SafeBrowsing
Delisting a Blacklisted Domain
Most vendors allow you to submit a false positive claim to remove a blacklisted domain. Each vendor has specific procedures for this. Below is a list of vendors and their respective whitelisting processes:
Our Technical Support team is available to assist you with de-listing your domain.
Vendor | Contact Email | False Positive Reporting |
---|---|---|
360 | kefu@360.cn | N/A |
Abusix | support@abusix.com | |
Acronis | virustotal-falsepositive@acronis.com | N/A |
ADMINUSLabs | info@adminuslabs.net, samples@adminus.net, falsepositive@adminuslabs.net | N/A |
AegisLab | support@aegislab.com | N/A |
Ahnlab | e-support@ahnlab.com, samples@ahnlab.com | N/A |
AILabs (Monitorapp) | aicc@monitorapp.com | N/A |
Alibaba | virustotal@list.alibaba-inc.com | N/A |
AliCloud | antivirus@alibabacloud.comm | N/A |
AlienVault | otx-support@alienvault.com | N/A |
AlphaMountain | support@alphamountain.freshdesk.com | N/A |
AlphaSOC | virustotal@alphasoc.com | N/A |
Alyac (Estsoft) | esrc@estsecurity.com | N/A |
Antivir (Avira) | N/A | |
Antiy | avlsdk_support@antiy.cn | N/A |
Arcabit | vt.fp@arcabit.pl | N/A |
ArcSight Threat Intelligence | arcsight-virustotal@microfocus.com | N/A |
AutoShun | info@autoshun.org | N/A |
Avast | DL-Virus@gendigital.com | N/A |
AVG | N/A | |
Baidu | bav@baidu.com, gaoyingchun@baidu.com | N/A |
BitDefender | virus_submission@bitdefender.com | N/A |
BforeAi | N/A | |
Bkav | fpreport@bkav.com, bkav@bkav.com | N/A |
Certego | N/A | |
Chong Lua Dao | info@chongluadao.vn | N/A |
CINS Army (Sentinel IPS) | cins@sentinelips.com | |
ClamAV | N/A | |
Clean-MX | abuse@clean-mx.de | N/A |
Cluster25 | threatintel@cluster25.io | N/A |
CMC | PSIRT@cmccybersecurity.com | N/A |
CRDF | N/A | |
Criminal IP (AI Spera) | support@aispera.com | N/A |
CrowdStrike | VTscanner@crowdstrike.com | N/A |
CSIS Security Group | abuse-reporting@csis.com | N/A |
CyanSecurity | virustotal@cyansecurity.com | N/A |
Cybereason | vt-feedback@cybereason.com | N/A |
Cyble | cyblevt_patnership@cyble.com | N/A |
Cylance | cylancefilesubmit@cylance.com | N/A |
Cynet | soc@cynet.com | N/A |
CyRadar | virustotal@cyradar.com | N/A |
Deep Instinct | vt-fps-requests@deepinstinct.com | N/A |
DNS8 | dns8@layer8.pt | N/A |
DrWeb | vms@drweb.com | N/A |
eGambit (Tehtris) | virus@tehtris.com | |
Elastic | fp_reports@elastic.co | |
Emsisoft | submit@emsisoft.com, fp@emsisoft.com | |
ESET | N/A | |
FireEye | virustotal@fireeye.com | N/A |
F-Prot | viruslab@f-prot.com | N/A |
F-Secure/WithSecure | spyware-samples@f-secure.com, vsamples@f-secure.com | N/A |
Forcepoint ThreatSeeker | reviewmysite@forcepoint.com | N/A |
Fortinet | ||
GData | N/A | |
Google (File Scanner) | google-at-virustotal@google.com | N/A |
Google Safe Browsing (URL/Netloc Scanner) | N/A | |
GreenSnow | N/A | |
Gridinsoft | virus@gridinsoft.com | N/A |
Hacksoft | virus@hacksoft.com.pe | N/A |
Hauri | viruslab@hauri.co.kr | N/A |
Heimdal | report-vt@heimdalsecurity.com | N/A |
Hunt.io Intelligence | k.lo@hunt.io | N/A |
Hoplite Industries | vt-info@hopliteindustries.com | N/A |
Ikarus | fp@ikarus.at | N/A |
IPsum | N/A | |
Jiangmin | support@jiangmin.com, shaojia@jiangmin.com | N/A |
K7 | reportfp@labs.k7computing.com, k7viruslab@labs.k7computing.com | N/A |
Kaspersky | newvirus@kaspersky.com | N/A |
Kingsoft | ti@mingting.cn | N/A |
Lionic | support@lionic.com | |
Lumu | vt@lumu.io | N/A |
Malbeacon | vtreport@malbeacon.com | N/A |
Malwarebytes | N/A | |
Malwares.com (Saint Security) | kog@stsc.com | N/A |
MalwareURL | team@malwareurl.com | N/A |
MAX (SaintSecurity) | root@malwares.com | N/A |
MaxSecure | tech@maxpcsecure.com | N/A |
McAfee | virus_research@mcafee.com | N/A |
Skyhigh | virus_research_gateway@avertlabs.com | N/A |
Microsoft | N/A | |
Microworld | samples@escanav.com | N/A |
NANO | false@nanoav.ru | N/A |
Netcraft | N/A | |
Inca (previous nProtect) | virus_info@inca.co.kr | N/A |
Palo Alto | vt-pan-false-positive@paloaltonetworks.com | N/A |
Panda | falsepositives@pandasecurity.com, virussamples@pandasecurity.com | N/A |
Phishing Database | N/A | |
PhishLabs | info@phishlabs.com | N/A |
Qihoo360 | support@360safe.com | N/A |
QuickHeal | viruslab@quickheal.com | N/A |
Quttera | support@quttera.com | N/A |
Rising | N/A | |
Sansec eComscan | support@sansec.io | N/A |
Sangfor | virustotal@sangfor.com.cn | N/A |
Scumware.org | N/A | |
SecureAge | N/A | |
Seclookup | info@seclookup.com | N/A |
Segasec | support@segasec.com | N/A |
Sentinel One | report@sentinelone.com | N/A |
SOCRadar | vt@socradar.io | N/A |
Sophos | samples@sophos.com | |
Spamhaus | N/A | |
Sucuri | soc@sucuri.net | N/A |
Symantec | N/A | |
Tencent | TAVfp@tencent.com | N/A |
TheHacker | virus@hacksoft.com.pe, falsopositivo@hacksoft.com.pe | N/A |
Trapmine | fp@trapmine.com | N/A |
TrendMicro | virus@trendmicro.com, virus_doctor@trendmicro.com | |
Trustwave | N/A | |
Trustlook | bd@trustlook.com | N/A |
Underworld | post@helsecert.no | N/A |
URLQuery | contact@urlquery.net | N/A |
Varist | support@varist.com, virus@avsubmit.com | N/A |
VBA32 | feedback@anti-virus.by | N/A |
Viettel Threat Intelligence | cyberthreat@viettel.com.vn | N/A |
Vipre | productsupport@vipre.com | N/A |
VirIT | virustotal@viritpro.com | N/A |
VirusDie | partners@virusdie.com | N/A |
Webroot | N/A | |
WithSecure/F-Secure | spyware-samples@f-secure.com, vsamples@f-secure.com | N/A |
Xcitium Verdict Cloud (Comodo) | support@xcitium.com | N/A |
Yomi | yomi-false-positives@yoroi.company | N/A |
Yandex | yandex-antivir@support.yandex.ru | N/A |
Yandex Safebrowsing | sbapi@support.yandex.ru | N/A |
Zillya | virus@zillya.com | N/A |
ZoneAlarm | zonealarm_VT_reports@checkpoint.com | N/A |
Zoner | false@zonerantivirus.com | N/A |
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