This is the main content editor for campaign-specific customizations.
Awareness Settings
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The Awareness Settings tab lets you attach a default or pre-configured awareness template to your campaign.
Select "New Awareness"
This displays the Awareness Template Gallery.
Search for your desired Awareness Template, select "Use Template," and specify the default language.
The base settings of the awareness template provide an opportunity to define key parameters regarding the template's behavior.
By default, the original template name will be populated, but you can change this name to apply only to the specific campaign associated with the awareness template.
Click "Save" to commit your changes.
The Website tab enables administrators to define all parameters related to the landing page of the awareness training content. This includes customization options such as layout, design elements, and interactive features.
Define the base domain to which the user will be redirected to access their awareness training content. You can also specify a subdomain, which is the portion of the URL before the base domain, such as training.thrivedx.help
Each edit is confined to the selected language. If the default template does not include your target language, you can add and manually translate all text into the desired language. Remember to click 'Save' to commit the changes for each language.
Editing templates after binding them to a campaign commits the changes only to that specific campaign, not to the original template.
Lucy features SSL automation that connects to GoDaddy via API to generate wildcard SSL certificates with 90-day validity in just seconds.
Select the checkbox to include an "SSL Certificate"
Choose this option if you have already generated an SSL certificate on your Lucy server. This option allows you to reuse the existing certificate.
The certificate tab pertains to the recipient's completion training diploma certificate, issued when the user successfully achieves a score above the pre-configured pass threshold on the quiz.
Choose one of the ready-made Training Diplomas.
Provide a suitable title to be displayed as the subject in the email when users receive their Training Diploma attachment.
Use the "Message" section to make modifications to the content of your Training Diploma Certificate.
The email (Message) template is triggered if the "Send link to Awareness website automatically via Email" setting is enabled in your attack scenario.
This is your opportunity to customize the default email template to match your organization's branding, font, and voice.
Setting Up the Email
Choose the language from the "Language" dropdown, e.g., English.
Languages are not automatically translated; all adaptations must be applied to each selected language.
Email Details
Fill in the "Subject" field, e.g., "Advanced course on security in the cloud".
Enter "Sender Name", e.g., "IT Security".
Provide "Sender Email", e.g., "security@your-company.com".
Content Editor
Choose "Editor Type" from the dropdown to select your preferred email editor.
The Visual Editor is a WYSIWYG interface, offering an easy way for users to create content as it will appear in its final form. With a straightforward toolbar, users can format text and add multimedia without coding knowledge.
Composing the Email
Use the "Content" section for email composition.
Add your own attachments. Keep in mind that most common email clients filter certain types of attachments, like executables, to prevent malware risks.
Administrators have two choices for setting up mail delivery: globally or at the campaign level. Global settings affect all campaigns but can be overridden by campaign-specific settings, which only apply to the selected campaign. This flexibility allows for customized mail delivery preferences on a per-campaign basis:
This feature is designed to automate the provisioning of multiple awareness templates based on three pre-defined goals.
Group recipients into Awareness Groups and serve them training content related to their day-to-day activities
Automate the sending of awareness content based on the recipient's risk level
Use the Scheduler to create specific rules for different scenarios to manage selected Awareness Groups.
Awareness Groups are active only in campaigns with awareness scenarios, excluding phishing scenarios.
Use filters to find the correct awareness template. For guidance on navigating the Awareness Template Gallery,.
You can dynamically preview templates. For further instructions, see our.
See our reference article to define your .
If you are using a domain owned by your company, all must be correctly configured to point to your Lucy server for successful mail delivery.
By default, if your campaign contains a Quiz or Exam, the "Quiz" selection box will be enabled. This means that once the user completes the first quiz, they will be marked as trained. Additionally, the system will provide the score and a list of answers submitted by the user which can be viewed in the .
To activate this feature, you need to add a call to the "lucyQuizEnd()" function without any parameters. Launch this function after the user answers the last question in your quiz. More information can be found in our
Editing a template within a campaign should be campaign-specific, indicating that the modifications are exclusive to that campaign and not intended for reuse in future campaigns. For more information, see our guide on .
You can change your default editor in the
Changes to quiz questions and logic are discussed in the .
Editing a template within a campaign should be campaign-specific, indicating that the modifications are exclusive to that campaign and not intended for reuse in future campaigns. See our guide for more info.
Please be aware that Let's Encrypt, a third-party SSL provider, imposes certain limitations. One notable restriction is the issuance cap of no more than 5 certificates per week for the same domain name. For additional details on these limitations, you can visit: .
See our platform reference article "" for more information.
Editing the certificate diploma in a campaign commits changes only to that campaign, similar to editing attack/awareness templates. To edit certificates on a global level, please refer to our platform reference article on .
It's advisable to use a related to your company to create a sense of familiarity, especially since the user was just successfully phished.
The Reply-to address is where email replies are directed, rather than the 'From' address. This is useful if the 'From' address cannot receive replies, for example, if you do not control the domain or lack a mail server setup for it. For instance, if the email shows as being sent from "mitchel@guysfromrolla.com" and the recipient clicks reply, the email will be directed to the Reply-to address set in the header, such as "". Choose a Reply-to address you have access to.
LUCY can forward incoming replies to a specified email address. This requires setting a for the sender’s domain that points to LUCY. For example, if you send emails from "attacker@phishing-test.com" and LUCY's IP is 201.35.77.12, you need an MX record like "phishing-test.com MX 10 201.35.77.12". Enter your own custom mail address in the forward mail field (e.g., "user@example.com"). When someone replies to "attacker@phishing-test.com", LUCY receives the email and forwards it to "user@example.com". Note that many registration services offer free mail/DNS packages, allowing you to set up an email forwarder directly at the domain level, eliminating the need for LUCY’s forwarding feature.
To confirm your DKIM is working, add an email from a service like to your DKIM test recipient group. Launch the campaign targeting this group, then check the results at dkimvalidator.com. If configured correctly, your setup should match the expected status.
Navigate to -> Here you can choose your default method for sending emails. This setting will apply to all campaigns.
Lucy allows the configuration of an external SMTP server via its general settings. This is particularly useful when aiming to circumvent spam filters that may block emails from new or untrusted IP addresses. Setting up involves adding your mail server details under ""; followed by a connection test to ensure proper setup.