Custom Rules & Score Factors
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Navigate to Settings > Submitted Email Settings > Custom Rules
Custom Rules enable the creation and storage of regular expressions (regex) to search through the bodies of reported emails. When an email matches a rule, it is assigned a predefined number of points.
How It Works
Define Regex Patterns: Create regex patterns that identify specific text within email bodies.
Set Points: Assign a point value to each regex pattern.
Scan Emails: LUCY scans reported emails for text matching the stored regex patterns.
Assign Points: Emails that match a regex pattern are assigned the corresponding points.
Navigate to Settings > Submitted Email Settings > Score Factors
These score factors are a multiplier that applies to each type of score. You can apply more or less weight to each type in order to fine-tune your results based on your organization's specific needs.
