Custom Rules & Score Factors

Navigate to Settings > Submitted Email Settings > Custom Rules

Custom Rules

Custom Rules enable the creation and storage of regular expressions (regex) to search through the bodies of reported emails. When an email matches a rule, it is assigned a predefined number of points.

How It Works

1. Define Regex Patterns: Create regex patterns that identify specific text within email bodies.

2. Set Points: Assign a point value to each regex pattern.

3. Scan Emails: LUCY scans reported emails for text matching the stored regex patterns.

4. Assign Points: Emails that match a regex pattern are assigned the corresponding points.

You can use an online tool like https://regexr.com/ to help you build regular expressions.

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Score Factors

Navigate to Settings > Submitted Email Settings > Score Factors

These score factors are a multiplier that applies to each type of score. You can apply more or less weight to each type in order to fine-tune your results based on your organization's specific needs.

A value of 1 is neutral because the score will be multiplied by 1.